FAQs

Yes. If you're not completely happy with your purchase and we're unable to resolve the issue, let us know and we'll refund the full purchase price. Refunds can be processed within 30 days of the original purchase.

Checkout is powered FastSpring company. They support major credit and debit cards, PayPal, and a variety of other mainstream payment methods, so there’s plenty to pick from.

All plans are year-to-year.

Yes, if you ever decide that this plugin isn't the best for your business, simply cancel your account from your Account panel. You'll still be able to use the plugin without updates or support.

Absolutely! You can upgrade or downgrade your plan at any time. Just login to the Customers Portal and click on the Change button near the license type field.

Of course. As long as you have sufficient number of unused license activations you can enable the plugin on the client site and he will start to receive all automatic plugin updates.

Prices are shown in USD excluding any taxes. Depending on your billing location, tax may be applied during checkout. If your EU company has a registered VAT number, please enter this during checkout for VAT exemption.

You will receive your invoice inside an email that will be send after the purchase. Also invoices for all your order can be found inside Customer portal.
Invoice can download in web or PDF formats.

We do not provide trial software, instead we invite you to try the plugin risk free with our 30 day money back guarantee.

Advanced Woo Search website uses FastSpring as payment processor. It supports paying via both credit cards and Paypal. It’s simple, intuitive and works pretty well for us over the years. If you have any problem with payment, please follow these troubleshooting steps. If it doesn't help please contact support.

Credit card is not accepted

There are various reasons to this problem, please see the following:

1. Browser error

Your browser is interacting with our payment form in a weird way.
Solution: Please try the purchase again in a different browser. If you use an ads block extension for Chrome or Firefox, please disable it and try again.

2. The credit card provider is blocking the purchase

Sometimes a bank or provider will flag transactions that happen online (usually for small amounts).
Solution: Please contact your bank/provider and let them know what’s happening. The card provider will be able to “whitelist” FastSpring.

I don’t have a credit card

No problem, please switch to Paypal in the payment popup. We do support buying via Paypal.

I enter a wrong email

Please contact us to change your account email.

Advanced Woo Search does not collect or store information about your site's visitors, such as IP address, location, or any other identifying information. So yes, it is fully GDPR compliant.

License key is used to enable plugin automatic updates. You need to activate your license key for each of your websites. This key can be activated from your WordPress dashboard’s plugin page. License key can be activated, deactivated and upgraded at any time.

To activate your PRO license, you need to paste your license key into the available space on the page at Adv. Woo Search > Updates. Then click the Activate License button.
You can find this key inside an email that will be sent after the purchase or by accessing the customer portal.
For a more detailed guide please visit our guide: Receiving Plugin Updates.

Yes. Licenses are renewed automatically each year to give you continued access to updates. You may also opt-out from auto renewals in favour of manual control from you online account.

Plugin will continue to work, but you will no longer receive plugin updates or support.

After the purchase I will receive an email with plugin files and also with credentials for user portal. There you can download the latest plugin version, view and upgrade your license key, view license activations, view and print invoices for all your orders.

It depends on the plan type that you choose during the purchase. You can choose from single or multiple site plans. You need to activate your license key on every site in order to receive plugin updates.

Yes! You can upgrade or downgrade your plan at any time. Just login to the User Portal and click on the Change button near the license type field.

If you have a domain name per site (aka domain mapping), you will need an additional licence for each one. If you use subdomains or subfolders, one license is sufficient.
Note: You must enable Advanced Woo Search license separately on each site within your network. Do not network-activate.

Of course! You can activate or deactivate a license from the plugin admin panel at any time. You can also manage your license keys directly from your account.

No, you can activate your license on an unlimited number of test/development sites. The only requirement is that the URL of your site must match some patterns. Learn more.

Advanced Woo Search as is advanced search plugin for WooCommerce shops. Its packed with many usefull features like

• Search by product title, content, short description, SKU, tags, categories, ID, custom fields, attributes, taxonomies.
• Support for variable product and its variations.
• Multilingual plugins support.
• Search and display product tags, categories, custom taxonomies.
• and many more...

Please visit features page for full list of available features.

Please visit features page to view all available plugin features and read about all differences between these two plugin versions.

In order to work, plugin first requires to index all your WooCommerce products data. All content words are normalized and stored inside a plugin index table. For now all plugin search queries will be performed through this index table.
This is a one-time action. After first indexation all other products changes will be synchronized automatically.
Indexing helps to speed-up search and to bring more accurate search results.
Read more about indexing in guide article: Indexing

Advanced Woo Search is a plugin for self-hosted WordPress sites, or wordpress.com hosted sites that allow installation of third party plugins.
Advanced Woo Search requires the following at minimum to work properly:

• WordPress 4.0 or greater
• WooCommerce 3.0.0 or greater
• PHP 5.5 or greater
• MySQL 5.6 or MariaDB 10.0 or greater
• Apache or Nginx server (recommended, but other options may work as well)

Please read the guide article about installation steps: Installation.

Please read the guide article about search form placement: Adding Search Form.

In order to start using the plugin search form you need to take following steps:

• 1. Installation. Install and activate the plugin by following these steps.
• 2. Index plugin table. Click on the Reindex table button inside the plugin settings page and wait till the index process is finished.
• 3. Set plugin settings. Leave it to default values or customize some of them.
• 4. Add search form. There are several ways you can add a search form to your site. Use the Seamless integration option, shortcode, widget or custom php function. Read more in the guide article: Adding Search Form.
• 5. Finish! Now all is set and you can check your search form on the pages where you add it.

Plugin search will works with most of the available WordPress themes. If you faced any problems using the plugin with your theme plugin contact support.

Advanced Woo Search works with many plugins out-of-the-box. For some of the most popular plugins we manually check proper work of integration features. It is the plugins like Advanced Custom Fields, WPML, Polylang, Elementor, Divi Builder, BeRocket AJAX Product Filters, FacetWP and many more.

Please read some guide integrations articles: Integrations.

Note that if some of the plugin is not presented in the list it doesn't mean that it will not work with Advanced Woo Search. Many plugins will just work without any extra effort. But if you find any problem with your plugin and Advanced Woo Search please contact support team.

No. All your settings and forms will be in place. It is only required to re-index the plugin table in order to use PRO features.
Also when installing and activating PRO plugin version FREE version is no longer needed and can be removed.

After the purchase you will receive email with the plugin download link and license key for activating plugin updates.
Also download is possible from the customer account page on our site.

To see the list of purchases, please login to Account page with your account credentials (which are sent to you when purchasing).

You can update your plugin in two ways - automatically or manually.

• Automatically update - after installing and activating the plugin go to the Adv. Woo Search -> Updates page and enter your license key.
• Manual update: just re-download the plugin from your Account page and upload the plugin to your website, overwrite old files.

Yes. New updates are released almost every 2 weeks to give customers the best usage experience and fix any issues as fast as possible.
You can find changelogs for the FREE and PRO plugin versions inside guide: Free version changelog, Pro version changelog.

Yes! Top-notch customer support for our paid customers is key for a quality product, so we'll do our very best to resolve any issues you encounter via our support page.

Support is accessible to all paid customers who have active license of the plugin.

We strive to answer all support requests within 24 hours excluding weekends.

Sure. Please write your request to us by using our our contact page.

Customization is possible as separated paid service. If you are interested - please contact us through our contact form with a detailed description of customization that you need.

Customization means modifying the appearance or functionality of the plugin beyond what the plugin options provide.